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RETURN & REFUND POLICY

1. Introduction: At Playtoddz we value your satisfaction with our educational resources. This policy outlines the terms and conditions for refunds and cancellations to ensure a rewarding experience.

2. Refund Policy:

  • Time Frame for Returns: We replace incase of any damage in transit. We would require an opening video for replacement. The replacement should be claimed within 1-2 days of product delivery. 

  • Condition of Returned Items: Returned items must be in their original packaging with labels and tags attached.

  • Refund Process Details:

    • Notification: You will be notified about the acceptance or rejection of your refund via email or WhatsApp, depending on how you escalated the issue.

  • Exceptions to Return Policy: The following items are not eligible for return: digital downloads, personalized items and customised items.

  • 3. Cancellation Policy:

  • Order Cancellation: Orders can be cancelled within 24 hours of placing the order. However, if the order has already been shipped, it cannot be cancelled.

  • Shipping Costs: Please note that shipping costs for returns are to be borne by the customer.

  • Subscription Cancellations: Subscription cancellations follow regular procedures.

4. Contact Information For any questions or issues related to refunds and cancellations, please contact us at:

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